CHRISTMAS PERIOD NOTICE:
All orders placed on a weekend or a public holiday will be shipped on the next business day.
2021/22 Public Holidays :
The following public holidays are planned for December and January
- Christmas Day - Observed on Monday 27th December 2021
- Boxing Day - Observed on Tuesday 28th December 2021
- New Year's Day - Observed on Monday 3rd January 2021
FREE EXPRESS SHIPPING* //
Free shipping option at checkout for all purchases over $100 within Australia.
EXPRESS SHIPPING //
$15 Flat Rate Express Shipping for all purchases under $100 in Australia.
FREE STANDARD SHIPPING
Free Standard Shipping for all purchases within Australia ($50 AUD minimum purchase).
$10 Flat Rate Standard Shipping applies for purchases under $50 AUD
Average delivery days within Australia will be 3 business days up to a maximum of 7 business days.
FLAT RATE STANDARD SHIPPING**
$25 AUD Flat Rate for all International purchases under $250 AUD*
*Free Standard International Shipping for orders over $250 AUD
DHL EXPRESS SHIPPING
$40 AUD Flat Rate for all International purchases under $250 AUD*
*Free DHL EXPRESS Shipping for orders over $250 AUD
Average delivery days Internationally will be 4 days up to a maximum of 10 days.
**COVID-19: Please expect delays up to 20-25 business days. If you still have not received your purchase within this time frame, please contact us URGENTLY
Your WNTRMSE order will be dispatched on the same day if ordered before 2pm AEST.
Orders placed after 2pm will be dispatched within 24 hours of being placed. Orders will only be despatched Monday – Friday, and orders placed over a weekend or on a public holiday in the state of Victoria, will be dispatched the next business day.
Express Shipping within AUS is an overnight delivery service.*
Australian Metro and major regional areas can expect next business day delivery. For regional locations please allow an additional business day.
*Please expect slight delays due to COVID-19
If you refuse or miss a shipment from WNTRMSE you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to WNTRMSE. This amount will be deducted from your merchandise before refunding the order total.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office.
CHANGE OF ADDRESS
We cannot be held responsible for an incorrect address being entered on your order.
Address confirmation is given on the review & buy page in the checkout section of the site. If the error is not noticed until after your order is finalised, please contact us immediately, and we will endeavour to have your address amended prior to despatch.
WNTRMSE offers both credit card payment processed via Shopify,
and alternatively offers ShopPay, ApplePay and Afterpay as an instalment payment option.
Minimising Our Footprint
Consumer packaging has been updated to ensure that all gift boxes are made from a minimum of 80% post-consumer waste. Mailers are certified commercially compostable and bags are crafted from certified sustainably sourced paper.
Our Commitment: All packaging in our supply chain to be made from recycled materials by 2022