RETURNS

RETURNS POLICY

If something isn't quite right, we are happy to offer a refund, credit or exchange in accordance with this Returns Policy. We will gladly accept exchanges or returns of unworn merchandise purchased from our online website within 14 days of receipt/delivery date.

  • Sale items cannot be exchanged, returned or refunded. Sale items are final sale. Sale item include all items listed in the Warehouse Sale.
  • Full Priced Item's discounted with a VIP Promotional Code, are still eligible for a refund, and not classified as a sale item.
  • Returns eligible for a Refund must be returned within 7 days of date of delivery/receipt [Policy updated 19/01/21].
  • Returns eligible for an Exchange must be made within 14 days of date of delivery/receipt. Returns sent outside of this Return Period will not be approved, and the item will be returned to the customer.
  • Returns must be received within 5 days of a return being sent.
  • Items must be returned in their original condition with all tags attached.
  • Return Shipping costs are payable by the customer.
  • We recommend obtaining a tracking number as proof of shipment in the unfortunate event that a parcel is lost in transit. WNTRMSE will not be responsible for any returns which are lost, damaged or delayed in transit. If the item is faulty, WNTRMSE will offer to repair, replace or refund the value of the item plus delivery charges.


REFUND TENDER
Refunds will be returned to you in the manner you paid for the item (debit, credit card or via AfterPay). Any items purchased using WNTRMSE Credit or Vouchers, will be returned for WNTRMSE Credit.
Every endeavour is made to ensure returns are processed within 5-10 business days of receiving your return. You will receive an email confirmation at the time your return is received, and again once your return has been processed. Please allow up to five business days for a refund to be visible within your account.


STORE CREDIT

  • Sale Items can not be exchanged, returned or refunded. Sale items are final sale.
  • Store credits are valid for 12 months from issue date.

 

WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?

For orders delivered within Australia, we will accept returns and exchanges for change of mind on products purchased online within 14 days from date of receipt or at any time if products are faulty. Please return item as per below:

  1. Complete the required section on the returns form.
  2.  Download Returns Form Here
  3. Re-pack your items in it's original packaging (exactly as you received them), with the completed Returns Form.
  4. Please send back to the address provided.

Please note we cannot accept pickup or drop-off to this address due to health and safety reasons.


For orders delivered outside of Australia where the product may be faulty or we have not delivered what you ordered, please contact our Customer Service team via email at online@wintermuse.com.au where you will be advised of the return process. Please note the cost for us to send back the exchange will be covered by the customer, and will be the same price as the original shipping cost.


It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to WNTRMSE Returns. 
This policy applies to products purchased from the website www.wntrmse.com.au

 

WNTRMSE / Winter Muse Customer Care
online@wintermuse.com.au
+613 9391 2657 [Australia]